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【Q1】：Why does sugar spill everywhere?
【A1】：We recommend that the machine be operated in an open area when using it.If you’re worried about sugar spilling everywhere.
【Q2】：Why doesn’t the sugar melt?
【A2】：You need to let the machine start for 5-10 minutes before starting the sugar again.Because only if the machine is hot enough. the sugar will melt faster.
【Q3】：How the machine is cleaned?
【A3】：You put the parts with sugar in hot water. wait for sugar to melt. it will be easy to clean
【Q4】：Do you have video tutorials?
【A4】：Our products have detailed video tutorials. you can use according to this video introduction.
【Q5】：Why is there always so much sugar stuck to the sides?
【A5】：1）Heat the machine a little longer
2）Use less sugar each time
3）When the sugar comes out. roll it up quickly or it will stick to the sides
【A6】：If you have any other problem.Please contact customer service first and we will get back to you as soon as possible
Plug:220V EU PLUG/110V US PLUG
Material: plastic shell. stainless steel
Product size: 26x26x18cm;
1. Please allowed 1-3mm differences due to manual measurement. thank you!
2. Due to the difference between different monitors. please understand that the picture may not reflect the actual color of the item.
NOTE: Each product Sent with Free GIFTS! (10 BAMBOO STICKs AND one SUGAR SPOON!)
1.Preheat for 5-10 minutes before adding sugar
2.After preheating. turn off the machine and put in the sugar